What to Expect & Frequently Asked Questions

Heather works with professional craftsmen and women whom she trusts to carry out an amazing job, feeling safe in the knowledge that their work has been carried out to the highest standard.

Frequently Asked Questions.

  • All services are tailored to the clients unique lifestyle, it’s not a one size fits all. The focus is providing you an excellent service, regardless of the size of project.

    Window treatments are a speciality as we provide a bespoke curtain and soft furnishing service from measure to full installation.

    We like to keep in touch so our aftercare services means we build long term relationships.

  • Full interior Design means you benefit in saving time, energy and good buying choices on products that actually suit the scale of your home on a functional and practical level.

    The project is managed from start to finish, everything from the initial design, sourcing and selecting finishes, fixtures and furnishings, engaging with tradespeople, placing orders as well as tracking everything on your behalf, we take the overwhelm out of it for you so you don’t need to worry about chasing anything up.

    You will receive an update email every Friday. If you live out of our location our eDesign may suit you better, you receive a Welcome Pack which outlines everything step by step.

  • A quick discovery call to see if we are the right fit for each other and to find out a little bit more on how we can help you. Most clients folhow up with a home consultation, measurements and a walk through of your home which normally takes 2 x hours.

    You will receive a Welcome pack with the design service details. If you prefer an online e-design service, there will be a step by step guide which you will receive and we will be with you every step of the way.

    If you are happy to work with us we will go over in detail our design process and what to expect from us.

  • The full service is aimed at those with a busy work schedule, quite often running their own businesses, you just don’t have the time to decorate your home and really have no idea where to start.

    • You don’t want to waste time and money on making the wrong decisions for your home and feel out of your depth with home decorating.

    • You have even tried doing it yourself only to feel intimidated in design showrooms because you’re not sure what you want, or you like everything and find it difficult choosing, which leads to complete overwhelm.

    • Whether it’s choosing paint colours, knowing which fabrics go with the sofa, which style of furniture to choose and is it the right size. You don’t have time for this and may choose items just to get the job done.

    • You would like clarity on a style that you love and will suit how you live.

    • Want the hassle taken out of doing all the things to make it happen.

    • Have trust in a professional who does this for a living

    • You want a comfortable but beautiful living space right down to the cushions and accessories (it’s all in the detail) ready to relax and enjoy living your life.

  • Sometimes you just need a little interior design advice or pointed in the right direction to get you started. If you love decorating and designing your home on your own but need professional help and guidance, then this is the perfect option for you.

    We start with a Discovery Call to get to know what you really need help with. We can then move on to an initial Consultation if you’re happy to proceed, this also works really well for those living a little further afield as we can arrange a zoom call then photos of the room can be forwarded on (don’t worry, this is explained in your Welcome Pack).

  • You love decorating your home, make a great start but somehow it hasn’t turned out the way you expected, you struggle finishing off the room and pulling the look together, it’s the styling and accessorising that can become tricky.

    • You’ve bought all the big items like the flooring, sofas etc., but can’t finish it off.

    • You love a bargain but end up buying a mish mash of different style furniture pieces which don’t feel right in the room.

    • You’ve made a few expensive mistakes and want to get it right this time.

    • You want an easy way to just finish it all off with ideas on what to buy and how to style it.

    • You’re happy choosing everything but when it comes to choosing curtains, you aren’t sure what will suit the windows.

    • Would love a cohesive colour palette for your entire home but don’t know how to achieve it.

    • A mood board with the perfect items suggested with shopping links for each item sounds ideal as you can order this yourself or shop around for something similar and finally complete the room.

  • Our pricing is based on an overall estimate with a flat fee, you will generally know what everything is going to cost therefore eliminating a scary invoice at the end.

    See our FAQ’s on our Design Process.

  • A quick discovery call to see if we are the right fit for each other and to find out a little bit more on how we can help you. Followed by a home consultation, measurements and a walk through of your home which normally takes 2 x hours.

    You will receive a Welcome pack with the design service details. If you prefer an online e-design service, there will be a step by step guide which you will receive and we will be with you every step of the way.

    If you are happy to work with us we will go over in detail our design process and what to expect from us.

    You receive a concept board to make sure we are on the right path followed by a more detailed mood board with samples and finishes. Each week you will receive an update on how the design is progressing and depending on which design service you agree to, details of this will follow.

  • My most recent project was for a lovely couple I had designed for many years, her husband recently passed and although it was very difficult I can't tell you how much it meant to re-design her bedroom and ensuite and I wanted to create a haven of comfort and luxury, something beautiful after all the pain she had endured and is going through since losing a loved one. Heartbreaking but at the same time so rewarding. It's not just designing pretty rooms, you become so much more involved and want the very best for them. The whole project including complete renovation of the ensuite was appoximately 6 months.

  • See Design Day

    Yes.  If you let us know what you're struggling with during our call or on the contact form,  a design service can be created for you.  

    • This can include help choosing paint colours

    • Sourcing furniture items 

    • Lighting and floor plan layout

    • All window treatments (made to order curtains/blinds/shutters includes measuring and installation)

  • Yes.  We can work with what you already have, we will then source items to further enhance your space

  • It depends on how big the project is, it could be six weeks or six months to a year, we will advise of lead times during the initial scope of work phase.

Our process

  • A quick phone call to see if we are the right fit. Together, we will discuss the project’s scope and your vision.

  • A home consultation normally last between 1 and 2 hours, a virtual consultation can also be arranged for those who live outside our location.

  • You will receive a Welcome Pack outlining our process. This also goes through the scope of our work and involves the contract and design fees involved.

  • We will create elegant mood boards and complete measurements for the area. Concept boards are presented before the final presentation.

  • We will present our design to you with optional rendering for your approval.

  • We will go through the product procurement and delivery of the required items.

  • We will style and add those all important finishing touches ready for the reveal and if you are in agreement, we arrange professional photography of your beautiful space while respecting your privacy.

  • We hand over your beautiful home and like to keep in touch for any after care.