What to Expect & Frequently Asked Questions

Heather works with professional craftsmen and women whom she trusts to carry out an amazing job, feeling safe in the knowledge that their work has been carried out to the highest standard.

Frequently Asked Questions.

  • All services are tailored to the clients unique lifestyle, it’s not a one size fits all.

    Window treatments are a speciality as we provide a bespoke curtain and soft furnishing service from measure to full installation.

    We like to keep in touch so our aftercare services means we build long term relationships.

  • Our pricing is based on an overall estimate with a flat fee, you will generally know what everything is going to cost therefore eliminating a scary invoice at the end.

    See our FAQ’s on our Design Process.

  • A quick discovery call to see if we are the right fit for each other and to find out a little bit more on how we can help you. Followed by a home consultation, measurements and a walk through of your home which normally takes 2 x hours.

    You will receive a Welcome pack with the design service details. If you prefer an online e-design service, there will be a step by step guide which you will receive and we will be with you every step of the way.

    If you are happy to work with us we will go over in detail our design process and what to expect from us.

    You receive a concept board to make sure we are on the right path followed by a more detailed mood board with samples and finishes. Each week you will receive an update on how the design is progressing and depending on which design service you agree to, details of this will follow.

  • While studying for my interior design qualification with Rhodec London International, I worked alongside very high-end professional interior designers and gained a lot of knowledge from them on a hands on basis. I then continued to work as an interior designer for other bespoke furniture companies such as Gilbert Logan (cabinet makers for the Titanic) as well as other retail outlets gaining even more experience in all areas of bespoke cabinetry, upholstery and window treatments.

    A further course in drafting and CAD drawing was achieved.

  • I ventured into interior design when I took a career break to be at home with my children. I decided to follow my passion in art and design and fell in love with the show apartment designed by a luxury interior designer (who I then went on to work for) and as they say, the rest is history, I was hooked in creating beautiful homes.

  • Clients have come from all walks of life and professions from business owners, retirees, new home owners, new builds, property developers, beauticians, salon owners, doctors, NHS staff to judges.

  • My most recent project was for a lovely couple I had designed for many years, her husband recently passed and although it was very difficult I can't tell you how much it meant to re-design her bedroom and ensuite and I wanted to create a haven of comfort and luxury, something beautiful after all the pain she had endured and is going through since losing a loved one. Heartbreaking but at the same time so rewarding. It's not just designing pretty rooms, you become so much more involved and want the very best for them. The whole project including complete renovation of the ensuite was appoximately 6 months.

  • Have a chat with them first, you can generally get to know whether you’re going to be a good fit, listen to your gut instinct it will never steer you wrong.

  • Try and learn how much your project is going to cost and be realistic.

    Make a list of your non-negotiable, things that need to be done including the big priced items.

    Be realistic of how long things will take, life has changed since the pandemic and things do take longer.

    Know that big projects can go wrong especially when humans are involved but also make sure you hire someone who is happy to resolve these issues and have encountered this type of thing before and will know how to fix it.

  • See Design Day

    Yes.  If you let us know what you're struggling with during our call or on the contact form,  a design service can be created for you.  

    • This can include help choosing paint colours

    • Sourcing furniture items 

    • Lighting and floor plan layout

    • All window treatments (made to order curtains/blinds/shutters includes measuring and installation)

  • Yes.  We can work with what you already have and add pieces within your budget.

  • It depends on how big the project is, it could be six weeks or six months we will advise of lead times during the initial scope of work phase.

  • No, we try to work to a realistic budget and a mix of high street can be implemented.

  • We can provide a team of professional and trustworthy contractors, from decorators to plumbers and electricians, you then negotiate prices with them directly. Or we can work along with your sub-contractors if you trust them.

Our process

  • A quick phone call to see if we are the right fit. Together, we will discuss the project’s scope and your vision.

  • A home consultation normally last between 1 and 2 hours, a virtual consultation can also be arranged for those who live outside our location.

  • You will receive a Welcome Pack outlining our process. This also goes through the scope of our work and involves the contract and design fees involved.

  • We will create elegant mood boards and complete measurements for the area. Concept boards are presented before the final presentation.

  • We will present our design to you with optional rendering for your approval.

  • We will go through the product procurement and delivery of the required items.

  • We will style and add those all important finishing touches ready for the reveal and if you are in agreement, we arrange professional photography of your beautiful space while respecting your privacy.

  • We hand over your beautiful home and like to keep in touch for any after care.